Effective Date: March 16, 2026
Last Updated: April 01, 2026
Welcome to Royal Visa (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://royalvisa.id, and utilize our professional services for business establishment, visa processing, and residency documentation in Indonesia.
Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. Your use of our services is also governed by our Terms of Service.
1. Information We Collect
To provide you with our specialized corporate and immigration services, we may collect several types of information:
- Personal Identification Information: Full name, date of birth, gender, nationality, and marital status.
- Contact Information: Email address, phone number, physical address, and emergency contact details.
- Official Documentation: Passport copies, identity cards, family registers, and photographs.
- Biometric Data: Fingerprints and digital photographs strictly required for visa, KITAS, and immigration processing.
- Corporate and Financial Information: Business plans, investment portfolios, bank statements, corporate entity details, and other documentation required for foreign-owned company establishment (PT PMA) and related administrative permits.
- Technical Data: IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
2. How We Use Your Information
We strictly use the information we collect to facilitate our professional services and improve your experience. Specifically, we use your data to:
- Process and submit applications for visas, residency permits (KITAS/KITAP), and business establishment (PT PMA) to the relevant Indonesian authorities.
- Schedule and manage on-site appointments, including document processing and biometric data collection.
- Communicate with you regarding the status of your applications, legal compliance updates, and necessary administrative transitions.
- Respond to your inquiries and provide ongoing customer support.
- Improve our website, SEO content, and digital marketing efforts to better serve international entrepreneurs and investors.
- Comply with legal obligations under Indonesian law and regulations.
3. Disclosure of Your Information
We respect the confidentiality of your data. We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Government Authorities: We must share your personal, biometric, and corporate documents with Indonesian government bodies, including the Directorate General of Immigration, the Ministry of Law and Human Rights, the Investment Coordinating Board (BKPM), and local civil registry offices to fulfill your service requests.
- Service Providers: We may share data with trusted third-party vendors who assist us with IT support, secure data hosting, or payment processing. These providers are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or to protect the rights, property, and safety of Royal Visa, our clients, or others.
4. Data Security and Protection
We implement industry-standard security measures to protect your personal and corporate information from unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Socket Layer (SSL) encryption to protect sensitive data transmitted online. Furthermore, access to your physical and digital documents is strictly limited to authorized personnel handling your specific case files.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable Indonesian laws), resolve disputes, and enforce our legal agreements and policies.
6. Use of Cookies
Our website only uses strictly necessary/essential “cookies” to ensure the basic functionality and security of the website, as well as to optimize page loading speed (caching). We do not use third-party tracking cookies, marketing pixels, or analytics tools to monitor your personal behavior or site traffic. You can set your browser to block or alert you about these essential cookies, but please note that some parts of the site may not function properly if you do so.
7. Your Data Protection Rights
Depending on your jurisdiction and applicable data protection laws (including the Indonesian Personal Data Protection Law), you may have the following rights regarding your personal information:
- The right to access, update, or delete the information we have on you.
- The right of rectification if your information is inaccurate or incomplete.
- The right to object to our processing of your personal data.
- The right to request that we restrict the processing of your personal information.
- The right to data portability.
To exercise any of these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in legal requirements or our service offerings. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Royal Visa
Jl. Perum Dalung Permai No.18, Kerobokan Kaja, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
Ph: +628217850875
Email: royalvisa.id@gmail.com
Phone: +628217850875
Website: royalvisa.id